Shipping policy

At Riwaiyat, each piece of jewellery carries a story — and we ensure it reaches you safely and beautifully packed. Here’s everything you need to know about our shipping process:

1. Processing Time

• All ready-to-ship orders are dispatched within 2–4 business days.

• For custom or made-to-order pieces, please allow up to 10–15 business days for production before dispatch.

2. Domestic Shipping (India)

• We offer pan-India shipping via reliable courier partners.

• Standard delivery time: 4–7 business days post dispatch (may vary by location).

• You will receive tracking details via email/SMS once your order is shipped.

3. International Shipping

• Yes, we ship internationally! Delivery timelines typically range from 10–20 business days depending on the destination.

• Any customs duties, VAT, or import taxes applicable in the destination country are the customer’s responsibility.

4. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight.

• Free shipping is offered pan India.

5. Packaging

• Every piece is carefully packed in our signature Riwaiyat box with a protective layer to ensure it arrives in pristine condition.

• If you’re gifting, let us know in the notes — we’ll include a complimentary handwritten note.

6. Delays & Issues

• While we strive to dispatch on time, delivery delays can occasionally occur due to weather, strikes, or courier issues.

• If your package hasn’t arrived within the expected timeframe, please write to us at [riwaiyat.official@gmail.com] with your order number.

7. Incorrect Address or Missed Delivery

• Please ensure the shipping address is complete and accurate.

• If a package is returned to us due to incorrect address or missed delivery attempts, re-shipping will be chargeable.